Privacy Policy
Your privacy and data security are our top priorities
Last updated: January 2025
Our Commitment to Your Privacy
At Porto DC, we understand the critical importance of data privacy and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data center infrastructure, private cloud, IT security, and managed IT services.
We are committed to transparency and giving you control over your data. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect information you provide directly to us when you register for our services, including your name, email address, company details, and payment information. We also automatically collect certain technical information when you use our services, such as IP addresses, browser types, and usage patterns.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our data center services, process your transactions, send you technical notices and support messages, respond to your inquiries, and monitor and analyze trends and usage.
3. Data Security
We implement robust physical, electronic, and administrative security measures to protect your information. Our Tier III data center includes 24/7 monitoring, biometric access controls, redundant power systems, and encrypted data transmission. However, no security system is impenetrable, and we cannot guarantee absolute security.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information with trusted service providers who assist in our operations, when required by law, or to protect our rights and safety. Any third parties we work with are contractually obligated to keep your information confidential.
5. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
6. Your Rights & Choices
You have the right to access, update, or delete your personal information. You can opt-out of promotional communications at any time. For data center customers, you retain ownership of your data stored in our infrastructure and can request its deletion or transfer at any time.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer data stored in our infrastructure is retained according to your service agreement terms.
8. Compliance & Certifications
Porto DC is committed to compliance with applicable data protection regulations. Our operations and security practices are regularly audited and certified to meet international standards for data center operations and information security.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Email: privacy@portodc.com
Phone: +233 (0) 30 225 0757
Policy Updates: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.